Making a Complaint

Recipients of Go Post mail who wish to make a complaint about delivery, non-delivery, loss, damage, delay or similar may contact Go Post in the following way:

Complaints Procedure

We aim to give outstanding service and value for money, however we recognise that from time to time issues can arise that need to be escalated. We are committed to resolving any such issues as quickly and efficiently as possible.



The following section gives information on how to contact us, and what to do if you have a complaint.

Step one: How to contact us
If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support team, you may send your complaint in writing to:
S. H. Pryor.
Go Post - Glasgow's Own Post.
15 Ardbeg Avenue,
Rutherglen.
G73 5NF
You should expect to receive a response to your query within 14 days of us receiving your correspondence.

Step two: What we will do.
On receipt of your complaint our Customer Support Manager will thoroughly investigate any issues raised and propose a course of action for resolution.

Step three: Further action in order to resolve your dispute.
Once you have a response from our Director, if you remain unsatisfied with our attempts to resolve the issue, you can contact POSTRS, the Independent Postal Complaints Scheme.
Please note that POSTRS can only help if you have given us an opportunity to resolve any issues.

POSTRS contact details: POSTRS 24 Angel Gate, City Road, London EC1V 2PT.

Website: www.postrs.org.uk

Complaints should be submitted within 30 days of the incident date. Go Post aims to investigate and resolve all complaints within 28 days of the date the complaint was submitted.

Contact Us:

Customer Services and Complaints:

Email: admin@go-post.co.uk

Phone: 0141 237 3843

Post: Go-Post
15 Ardbeg Avenue,
Rutherglen,
Glasgow.
G73 5NF

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